Have you ever struggled to react well to a difficult, offensive person  at work? Want to respond with intention?

I received a message from someone at work who wanted me to understand their viewpoint. It seemed pushy, accusing, and completely wrong. How many times have we heard someone else’s story and initially felt to respond in a way that “sets the record straight?”

Based on the message, at first I saw this as a difficult person. Someone misinformed, manipulative, or just plain wrong.

With this in mind, I saw three options:

  1. Ignore it.
  2. Respond with the “facts.”
  3. Retaliate.

It seemed that I might be justified with any of these responses, based on the message this difficult person sent.

How does this happen?

The amygdala hijacks our brain, pushing us to fight, flight, or freeze. In that state, we might present ourselves as flat, one-dimensional beings to the other person. Regardless of our approach, we might be responding to assumptions we have already made.

Slowing down, responding intentionally is more possible.

In today’s podcast, I’ll share the way the brain competes “loops” when we have insufficient information. And, how to slow down to see others more fully so that we might respond with intention, instead of reacting.”Seeing” others can help us respond differently, based on our insights, making it easier to stop reacting to a difficult person at work.