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How to Navigate Decisions that Seem All-or-Nothing

The Joys of Polarity Mappingby Stephen P. Anderson, UX Mastery December 13, 2018 I recently discovered polarity mapping, a brilliant tool to facilitate good conversations about complex topics.See if any of these tensions sound familiar:Should we do more Learning or...

Working with Difficult Personalities

Some of the people with whom we interact challenge us. At times, we might even wonder if someone is narcissistic. Dr. Ramani Duvasula calls these personalities “high-conflict, difficult personality styles.” Whether we know what we’re dealing with or...